Privacy Policy

1. Introduction

At EventProsNZ ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("the Platform", "Service").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

2. Information We Collect

2.1 Personal Information

When you register for an account or use the Platform, we may collect the following types of personal information:

• Account Information: Name, email address, password, phone number, and date of birth
• Profile Information: Business name, company description, location, service categories, and profile photos
• Contact Information: Address, phone number, and other contact details
• Payment Information: Credit card details, billing address, and payment history (processed through secure third-party payment processors)
• Event Information: Event details, dates, locations, and requirements (for event managers)
• Service Information: Service descriptions, pricing, availability, and portfolio items (for contractors)

2.2 Automatically Collected Information

When you use the Platform, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, search queries, and features used
• Location Information: General location data based on IP address or GPS (with your permission)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on the Platform

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your social media account)
• Payment processors and financial institutions
• Analytics and advertising partners
• Public databases and business information services (for business verification)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Platform: To create and manage your account, process transactions, and provide customer support
• To Improve the Platform: To analyze usage patterns, identify technical issues, and enhance user experience
• To Facilitate Connections: To match event managers with contractors based on their needs and preferences
• To Communicate with You: To send service updates, respond to inquiries, send marketing communications (with your consent), and notify you of important changes
• To Ensure Security: To detect, prevent, and address fraud, security threats, and unauthorized access
• To Comply with Legal Obligations: To fulfill legal requirements, respond to legal requests, and enforce our Terms of Service
• To Personalize Your Experience: To customize content, recommendations, and advertising based on your preferences and behavior
• For Analytics and Research: To conduct research, analyze trends, and generate insights about platform usage

4. How We Share Your Information

4.1 With Other Users

To facilitate connections on the Platform, we may share certain information with other users:

• Contractors may see event manager profiles, event details, and contact information when applying for jobs
• Event managers may see contractor profiles, business information, service offerings, and portfolio items
• Public profile information, such as business name, description, and service categories, may be visible to all Platform users

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors for transaction processing
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers for usage tracking and analysis
• Customer support platforms for service delivery

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Compliance

We may disclose your information if required by law or in response to:

• Legal processes, such as subpoenas or court orders
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Investigation of potential violations of our Terms of Service
• Prevention of fraud or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us or updating your privacy settings.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please do not share your password with anyone and notify us immediately if you suspect any unauthorized access to your account.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, and correct your personal information at any time through your account settings or by contacting us directly.

6.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may request this by contacting us at privacy@eventpros.co.nz.

6.3 Deletion

You may request deletion of your personal information by deleting your account or contacting us. We will delete your information unless we are required to retain it for legal purposes.

6.4 Opt-Out of Marketing Communications

You may opt-out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in account settings
• Contacting us directly at privacy@eventpros.co.nz

Note that you may still receive service-related communications necessary for the operation of your account.

6.5 Cookies and Tracking Technologies

You can control cookies and tracking technologies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Detect and prevent fraud or security threats

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Please note that some information may be retained in backup systems or archives for a limited period, and we may retain anonymized or aggregated data for analytics and research purposes.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Transferring to countries with adequate data protection laws
• Implementing additional security measures as appropriate

10. Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by EventProsNZ. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party websites or services you access. This Privacy Policy applies only to information collected by EventProsNZ through the Platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on the Platform

Your continued use of the Platform after any changes to this Privacy Policy constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For data protection inquiries, you may also contact our Data Protection Officer at dpo@eventpros.co.nz.

13. New Zealand Privacy Act 2020

This Privacy Policy is designed to comply with the New Zealand Privacy Act 2020. Under this Act, you have rights including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to make a complaint to the Privacy Commissioner
• The right to withdraw consent for processing (where applicable)

If you wish to make a complaint about our handling of your personal information, you may contact the Office of the Privacy Commissioner at: